A heating or cooling system rarely fails at a convenient time, it's usually during the hottest afternoon or the coldest night of the season. While you wait for a technician, a few practical steps can help, and a couple of situations call for skipping the wait and taking action immediately.
If you smell gas
Stop reading this article and act. If you smell gas near your furnace or anywhere in your home, leave the area immediately, don't operate light switches or anything electrical on your way out, and contact your gas utility or emergency services from outside the home. Call us for a repair only after the immediate safety issue is addressed.
During a no-cool emergency in summer heat
Close blinds and curtains on windows getting direct sun to reduce heat gain. Limit use of heat-generating appliances like ovens and dryers. Stay hydrated, and if you have vulnerable household members, infants, elderly, or anyone with a heat-sensitive medical condition, consider a temporary location with working AC if the wait for repair will be long.
During a no-heat emergency in freezing weather
Let faucets drip, especially on exterior walls, to help reduce the risk of frozen and burst pipes. Open cabinet doors under sinks on exterior walls so warm room air can reach the plumbing. Layer clothing and blankets, and close off unused rooms to concentrate whatever heat you do have in occupied spaces.
What actually helps us help you faster
When you call, having your system's basic information ready, whether it's heating or cooling, roughly how old the system is, and anything unusual you noticed before it failed, helps us gauge urgency and prepare for the visit. We offer 24/7 emergency dispatch, and while we can't promise an exact arrival time, we'll give you an honest read on realistic timing rather than a vague promise. Call us at 817-935-8540 any time your system goes down.
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