Privacy Policy
Last updated: October 19, 2026
This Privacy Policy explains how Family First Comfort (“we,” “us,” or “our”) collects, uses, and protects information you provide through this website.
Information We Collect
When you submit a contact or estimate request form on this site, we collect the information you provide, which may include your name, phone number, email address, city, the service you're interested in, and any message you include.
How We Use Your Information
We use the information you submit to:
- Respond to your service request or estimate inquiry
- Schedule and coordinate HVAC service at your home
- Follow up regarding services you've requested
We do not sell your personal information to third parties.
How We Share Information
We may share information with service providers who help us operate this website and respond to inquiries, such as our email delivery provider, solely for the purpose of fulfilling your request.
SMS Messaging & Consent
Family First Comfort – Cooling & Heating may send text messages to customers who have provided their phone number and appropriate consent. Messages may include appointment confirmations, scheduling updates, service notifications, estimate follow-ups, review requests, and promotional offers where separately authorized.
Message frequency varies based on customer interactions and communication preferences. Message and data rates may apply.
Customers may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact Family First Comfort directly.
SMS consent and mobile phone numbers collected for SMS messaging purposes will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers that help deliver our communications, subject to appropriate confidentiality and data protection requirements. Text messaging opt-in data and consent will not be shared with third parties for their own marketing purposes.
Data Retention
We retain information submitted through this website for as long as reasonably necessary to respond to your request and maintain business records.
Your Choices
If you would like us to delete information you've submitted through this website, contact us at (817) 935-8540 and we'll address your request.
Contact Us
If you have questions about this Privacy Policy, contact Family First Comfort at (817) 935-8540.