Our Story
Family First Comfort is a family-owned and operated residential and commercial HVAC company serving Fort Worth and the surrounding Dallas-Fort Worth Metroplex. The business is run by Chris Garcia and Valerie Heck-Garcia, and it's built around a simple philosophy: treat every customer's home the way we'd want our own family's home treated.
That means honest recommendations instead of high-pressure sales tactics, clear communication before we ever dispatch a comfort expert, and a focus on education so you understand what's actually happening with your system, not just what needs to be paid for.
Chris and Valerie bring more than 20 years of combined hands-on HVAC experience to Family First Comfort, each with over a decade in the trade, built working for other established HVAC companies before starting their own. We also hold ourselves to proven, professional business standards learned through respected industry best-practice groups, including Nexstar Network, CertainPath, CEO Warrior, and Prime Partners, rather than figuring things out as we go.
Meet the Owners
Chris Garcia
Founder/Owner, Lead HVAC Comfort Expert
Chris brings over a decade of hands-on HVAC industry experience to every job, gained working for other established HVAC companies before starting Family First Comfort. He leads every job in the field, from diagnostics to installation, with a focus on doing the job right the first time. He holds his EPA 608 Universal certification.
Voted DFW's Best Dad by his family, Valerie and his son, Chris.
Valerie Heck-Garcia
Founder/Co-Owner, Operations & Customer Experience
Valerie brings over a decade of HVAC industry experience, gained working for other established HVAC companies before co-owning Family First Comfort. She manages scheduling, communication, and the customer experience, making sure every homeowner knows what to expect before, during, and after service, and is also a recognized voice in the HVACR industry on culture, customer care, and operations.
Business Recognition
We Take Pride in What We Do
Texas weather doesn't follow the rules. You can run the AC on full in the morning and reach for the heat by evening, and an ice storm can show up with little warning. We keep Fort Worth and Tarrant County homes comfortable through all of it, from quick repairs to full system installations.
Care From the First Call
From the first phone call to the final system check, we make sure you're comfortable with the work and confident in the result.
Fixed Right the First Time
Our NATE-certified comfort experts bring the tools and know-how to solve the problem for good, not just get you through the week.
Fair Prices, Friendly Faces
Honest recommendations and one flat, upfront price, from people who treat you like a neighbor, not a ticket number.
Comfort You Can Count On
No guesswork and no shortcuts. Just heating and cooling done right, all year long.
As a licensed and insured contractor, a Daikin Comfort Pro Dealer, a Trane Comfort Specialist, and a Lennox Premier Dealer, we install and service all makes and models for homes and businesses. When your system is past its prime, we offer free estimates and flexible financing, and we walk you through every step of the replacement. We also handle ductless systems, indoor air quality, and zoning.
Our values are simple: honesty, integrity, and quality. We keep our word, keep you posted on timing, and get the job done right. Our 100% satisfaction guarantee means that if anything isn't right, we make it right. When your system quits on a summer afternoon or during a January cold front, our 24/7 emergency line is there, weekends included, at (817) 935-8540.
Our Core Values
F.A.M.I.L.Y. isn't just in our name, it's how we hold ourselves accountable every day.
Forward
We keep moving forward, overcoming challenges, and finding the right solutions.
Accountability
We take responsibility for our actions, decisions, and performance every day.
Mastery
We are committed to becoming masters of our craft through skill, discipline, and exceptional workmanship.
Integrity
Integrity is who we are. We do the right thing, even when no one is watching.
Learning
We continuously learn, improve, and grow because learning creates progress.
Yes
We find responsible solutions that make it easier for customers, teammates, and families to say yes to service.
Honest Recommendations
Honest recommendations without high-pressure sales tactics
Clear Communication
Clear communication before we dispatch a comfort expert
Family-Owned & Operated
We're not a franchise or a call center. When you call, you're talking to a local, family-run business.
Education Over Pressure
We'd rather explain what's going on with your system than push you into a decision you're not ready for.
Why You Can Trust Us in Your Home
Owner-Operated
Family First Comfort is run by its owner, who is also our lead comfort expert. When you call, you reach a real service expert, and the work is done to the owner's standards.
30-Day Repair Warranty
If something we repaired isn't right within 30 days, we'll come back and make it right. The comfort expert who diagnosed your system is the one who fixes it.
Licensed & Fully Insured
We're a licensed air conditioning and refrigeration contractor in Texas, and fully insured, so you're protected while we work in your home.
Same-Day Service
A broken system doesn't wait for a convenient day, and we try not to make you wait either. We offer same-day service whenever our schedule allows, backed by honest communication if timing gets tight.
10-Year Labor Warranty Available
Every installation includes a standard 1-year labor warranty. Ask about extending it to 10 years for protection that goes beyond standard manufacturer coverage.
Background-Checked Comfort Experts
Every team member we send to your home has no outstanding criminal record, a verified driving record, passes random drug testing, and is checked through a federal database. It matters to us that you feel safe with whoever walks through your door, whether it's routine maintenance or an emergency call.
Upfront Pricing
No surprise charges and no pressure. We explain what's wrong and what it costs before any work begins, so you can make an informed decision.
Fully Stocked Trucks
Our trucks carry the parts and equipment needed to complete most repairs the same day, so you're not left waiting on a second appointment for common issues.
24/7 Emergency Service
Heating and cooling emergencies don't wait for business hours, and neither do we. We offer 24/7 emergency dispatch for when you need us most.
Licensed & Insured HVAC Contractor
TACLA#148830E
Licensed By: Texas Department of Licensing & RegulationReady to get your comfort back on track?
Call now or request an estimate online, and we'll follow up with clear, honest next steps.
Appointment windows reflect our best estimate and are not a guaranteed arrival time.